The Impact of Attitude to TV Advertising on Customer Loyalty Toward The Commercial Complexes A Case Study of Atlas Mall Complex in TV Serial Paytakht 3

Bakhshizadeh, Alireza; Kordnaeij, Asadollah; K. Hoseini, Seyyed Hamid; Ahmad, Parviz

doi:10.22082/cr.2017.24529

The Impact of Attitude to TV Advertising on Customer Loyalty Toward The Commercial Complexes A Case Study of Atlas Mall Complex in TV Serial Paytakht 3

Document Type : Original Article

Authors

Alireza Bakhshizadeh ¹

Asadollah Kordnaeij ²

Seyyed Hamid K. Hoseini ³

Parviz Ahmad ²

¹ Business Management

² Associate prof. in Business Management, Tarbiat Modares Uni.

³ Full prof. in Business Management, Tarbiat Modares Uni.

https://doi.org/10.22082/cr.2017.24529

Abstract

In order to improve customer attitude and loyalty the key elements and beliefs affecting on customer attitudes toward TV advertising must be recognized, so that for planning, they will be considered. Given the importance of this issue this research was conducted. The study aimed to evaluate the key beliefs influencing customer attitudes toward TV advertising and its impact on their loyalty to the commercial complexes in the country. This study is an applied research, and is descriptive in the term of data collection way. A questionnaire was used to collect the required data. Researchers after reviewing the theoretical foundations and sampling from a population of commercial complexes practitioners in Tehran evaluated the hypotheses using structural equation modeling (SEM) and regression. The findings suggested a significant influence of variables entertainment, being credible and repeated ad. On customer attitudes toward TV advertising and the variable TV advertisement on customer loyalty. But the impact of variables consisting benefit, time pressure, and harassment on customer attitudes toward television advertisement not confirmed.

Keywords

Marketing

Consumer Behavior

Attitude

loyalty

TV Advertisement

20.1001.1.25382977.1395.23.88.6.9

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